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Frequently Asked Questions
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The loyalty program allows each customer to accumulate points for each purchase made on the site under the conditions predefined by the site.
- 1€ purchase (rounded down to the nearest euro) = 1 loyalty point
- 1 loyalty point = 0.04€
- As soon as the account holder reaches the minimum threshold of 25 points, he can convert them into a voucher of equivalent value to be used on the littlebolide.com site in one go.
- From 1 to 499 points accumulated on the customer account, loyalty points are not subject to any expiration date.
- If the number of available points reaches 500 points, the customer has 1 year to convert his points balance into oucher. Beyond this period, the points will be deleted.
- Promotional items and discount vouchers used during an order do not entitle you to any loyalty points.
- Vouchers generated from loyalty points are valid for 30 days from the date of issue. After this period, the voucher will be unusable.
Points awarded will be deducted in the event of subsequent returns of purchases and refunds of their amount. Loyalty points cannot be refunded under any circumstances and cannot be transferred, exchanged or assigned.
Little Bolide reserves the right to terminate or modify this loyalty program (rules, offers, etc.) at any time, without having to justify its decision, and subject to informing customers active over the last twelve months, with one month's notice.
Little Bolide reserves the right to modify the standard acquisition rates and to establish special rates or packages during promotional operations, subject to informing customers in advance by any means, including their display on the home page of the website.
In case of program termination, Little Bolide has the possibility to exchange the loyalty points acquired on the day of termination of the program, for a period of 3 (three) months, provided that a sufficient number of loyalty points have been acquired. Otherwise, the loyalty points will be permanently lost.
- Information regarding pre-order items –
Articles with the mention "Preorder" are accompanied by an availability date indicated on the sheet of the article concerned.
Availability dates announced/indicated for pre-orders are “forecast” dates, These are transmitted by suppliers and/or manufacturers in the latter are only indicative and may be changed without notice.
The expected availability date can be viewed and updated on the latter's file.
This date is indicated below the sale price.
If your cart contains a pre-order item, this is indicated in red below it.
- Orders with items in stock and pre-order items –
Orders are sent once complete. In case of order with models specified on the site as " preorders ", your shipment will be made upon delivery of the latest model awaiting receipt.
If you wish to receive your available models separately, we invite you to place an order for these models "separately" from the pre-order models.
- Partial shipments –
Partial shipments are only made upon request to [email protected] or via our HOTLINE: 0890.710.721 (0.25Cts/min).
For partial shipment of items available on an incomplete order, the items being shipped and/or remaining to be shipped must meet the conditions for free shipping depending on the carrier initially selected.
If this is not the case, shipping costs will be payable at the rate in effect on the site itself for orders initially benefiting from free shipping.
You can contact customer service at [email protected] for further information.
- Payments for pre-ordered items –
Payments by credit card or via PAYPAL are collected when the order is placed.
For payment once the item is available, select payment by check or bank transfer.
We will only ask you for payment for your order once it is complete.
With these last 2 payment methods, you can always request a PayPal payment link once we tell you the available item or contact our HOTLINE for a credit card payment.
Please note for any unpaid order with one or more pre-ordered items
The sale price of an item may vary between the initial order and the availability of the latter and it is the price indicated at the time of payment of the order which will be taken into account.
Shipping costs will be calculated based on the destination and weight of your order.
Your order will be shipped from our site located in France in the Paris region.
We want you to be able to shop with confidence on Little Bolide. If you are not satisfied with your order for any reason, we invite you to contact our customer service via the channels made available to you: contact us .
The size of a diecast is proportional to the actual size. For example, a 1:18 scale model is 1/18th the size of the original vehicle. The smaller the number in the scale, the larger the model, making a 1:18 model much larger than a 1:64 model (the size of a 1:18 scale car is typically about 30 cms inches long, while a 1:64 scale car is typically about 6 cms long). There are also larger scales like 1:10, but they are less common.
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